Privacy Policy

eGovern Inc. ("eGovern", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our platforms, websites, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our services, you acknowledge that you have read and understood this policy. If you do not agree with its terms, please discontinue use of our services.

We collect information in the following categories:

• Identity data — name, title, government ID where required by law
• Contact data — email address, phone number, mailing address
• Technical data — IP address, browser type, device identifiers, access logs
• Usage data — pages visited, features used, session duration
• Communications — messages sent through our contact forms or support channels
• Contractual data — information provided during procurement or onboarding

We do not collect sensitive personal data (biometric, health, or financial data) unless explicitly required for a contracted government deployment and governed by a separate data processing agreement.

We use collected information to:

• Provide, operate, and maintain our platforms and services
• Respond to inquiries and fulfil contractual obligations
• Improve and personalise the user experience
• Send administrative communications (security alerts, policy updates)
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and investigate security incidents

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Where applicable under GDPR or equivalent frameworks, we process personal data on the following legal bases:

• Contract performance — processing necessary to fulfil a contract with you
• Legitimate interests — improving our services and maintaining security
• Legal obligation — compliance with applicable laws and regulations
• Consent — where you have explicitly provided consent, which may be withdrawn at any time

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contractual data is retained for the duration of the engagement plus seven years. Technical and usage logs are retained for up to 12 months unless a longer period is required for security investigations.

We may share your information with:

• Service providers acting as data processors under binding agreements
• Government authorities where required by law or court order
• Successor entities in the event of a merger, acquisition, or asset sale

International transfers are governed by Standard Contractual Clauses or equivalent mechanisms approved by relevant data protection authorities.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability and to object to certain processing activities. To exercise any of these rights, contact us at privacy@egovern.com.

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.